DJI Matrice 4 Series Battery

We aim to dispatch all orders placed by 3pm on the same working day for in stock items, orders placed after 3pm will be dispatched on the next working day (Monday to Friday, excluding bank holidays).

Free Delivery

All UK orders over £75 will receive free standard delivery, all UK orders over £150 will receive free express delivery and all UK orders over £500 will receive free next day delivery.

Order Tracking

All orders are dispatched via tracked delivery methods by DPD or Royal Mail, once your order has been dispatched you will receive a notification email which includes tracking details for your order.

On the day your order is due to be delivered you may receive an email or text from the courier with a 1-hour time slot for delivery (depending on location and delivery service).

We aim to deliver within the estimated timeframe, but sometimes delays can occur due to factors outside our control (e.g., courier issues or extreme weather). If your delivery is delayed, you’ll receive updated tracking information.

Just a quick note — your courier tracking email or text will show ‘Night Spark Ltd’ as the sender. Don’t worry, that’s us! Night Master trades under Night Spark Ltd.

PIN Code Service

For all next day delivery and high value orders, we now use DPD’s secure PIN Code Service to ensure your parcel reaches you safely and securely.

When your order is dispatched, you’ll receive a unique delivery PIN Code by email and/or text from DPD. On the day of delivery, the driver will ask for this PIN and enter it into their scanner as confirmation, giving you complete confidence that your parcel will never be left unattended or handed to the wrong person.

To make sure you receive your PIN, please provide your current mobile number and email address at checkout — you or a trusted person will need to provide this code when the courier arrives.

United Kingdom

Please note that delivery to Channel Islands, Isle of Man, Northern Ireland and Scottish Highlands & Islands may take an additional one to two working days compared to the estimated timescales above.

Republic of Ireland

Orders placed outside of the UK are charged at 0% VAT. Prices displayed on our website automatically adjust based on your location (for example, if you’re shopping from Ireland, prices will reflect 0% VAT and this is the price you will pay at checkout). In some cases, your location may be detected incorrectly (for example, if you are in Northern Ireland or using a VPN), the final price will always be confirmed at checkout based on your delivery address.

Please note that customs duties, import taxes, and any applicable handling or brokerage fees are not included in the item or delivery price. These charges are set by the destination country and are the responsibility of the recipient.

If applicable, the courier or local customs authority will contact you directly to collect any import duties or taxes before your parcel can be released and delivered. These charges must be paid in order for the parcel to clear customs.

We have no control over these charges and are unable to advise on their cost.

Important Information

Please check that the item is marked as “in stock” if you are expecting your order to be dispatched on the same working day it is placed (orders must be placed by 3 pm, Monday to Friday). “Pre-order” and “custom-made to order” items have a longer dispatch timeframe, which is clearly stated on the product page.

For products marked “dispatches in x working days,” the dispatch timeframe starts from the next working day after your order is placed; for example, an order placed by 3 pm on Monday would be expected to be dispatched by Thursday.

If your order contains a mix of in-stock items and items that are on back-order or pre-order, we will usually hold your order until all items are ready to dispatch.

Missing Items

In the unlikely event that a parcel goes missing, a replacement or refund will be issued once the courier has confirmed the loss and completed their missing item investigation process. If you believe that your parcel is missing, please contact us in writing using the email address you placed your order with and we will contact the courier to start an investigation.

Once the courier has confirmed that the parcel is missing, you will be required to sign a loss confirmation document which may be sent via post — this must be returned to the courier, once the signed document has been received and acknowledged by the courier, a replacement or refund will be issued.

As a small family business, we appreciate your patience and understanding throughout this process. We take matters like this seriously and work hard to ensure everything is handled correctly and efficiently.