Returning Unwanted Items
We want you to be completely satisfied with your purchase, but if you’ve had a change of heart, you can return unwanted items purchased through our online store within 14 days of receiving your order. After this time, we’re unfortunately unable to process refunds or exchanges.
Please ensure all items are unused, in their original condition, and include all packaging, tags, and labels.
While we strive to offer competitive prices, we are unable to provide free returns. If you’re returning an item because it’s unsuitable, please notify us of your return by emailing info@nightmaster.co.uk.
You can then download a copy of our returns form to get started with your return: Night Master Returns Form. The returns form includes all information required including our return postage address, please complete the form and include this with your return.
Please pack your return securely to prevent damage, as you are responsible for the items until they reach us. We recommend using a recorded delivery service.
We aim to process refunds or exchanges within 5 working days of receiving your return, refunds will be processed back to the original payment method used for your purchase.
Returning a Faulty Product
Despite our thorough product checks, occasional faults may occur. If you encounter an issue, contact us at info@nightmaster.co.uk promptly for swift assistance. We may request a photo or video of the problem to expedite resolution.
If the problem cannot be resolved, and it's within 30 days of purchase, we'll either exchange or refund your order.
After 30 days, if a manufacturing fault is identified, we'll adhere to the terms outlined in the Consumer Rights Act 2015 by repairing or replacing the product.
Damaged Product On Arrival
While we strive to dispatch products in perfect condition, if you receive a damaged item, please notify us at info@nightmaster.co.uk within 24 hours of receiving your order.
To view our full terms and conditions, click here.