DISPATCH AND DELIVERY INFORMATION
All orders received by 2pm Monday to Friday, we normally dispatch on the same day using the courier, DPD. Orders received after 3pm may be dispatched the next day. Orders received after 2pm on a Friday will be dispatched the next working day (Monday), unless you have paid for a Saturday delivery.
FREE NEXT DAY DELIVERY (UK)
All orders over £30 will receive free next working day delivery within mainland UK. Orders dispatched on our UK next working day delivery service will be delivered by DPD. If, for any reason, the DPD service is unavailable, your order will be sent via Royal Mail’s First Class Recorded Delivery service, which normally takes 1-2 working days and a signature may be required upon delivery of your order.
If you place an online order on a Friday and need it to be delivered on the following day (Saturday), please select the Saturday Delivery option during the checkout process.
When ordering, either online or by phone, please supply your mobile number and/or email address to be able to track your order. If we send via DPD, you will receive a text message or email as soon as your order has been processed, to let you know that your order is ready for dispatch. You will also receive an update when your order is out for delivery.
1-HOUR TIME SLOT FOR DELIVERY
On the day your order is due to be delivered you will receive a text message or email from DPD, indicating when your order will be delivered. It will be a 1-hour time-slot. If you are unable to accept the parcel at that time, please follow the instructions in your message from DPD to arrange a redelivery.
UK CHRISTMAS DELIVERY TIMES
Orders need to be placed before 2pm on the 22nd December (or 23rd before 11AM if selecting a Saturday service) in order to be received before Christmas. Please note that this is not a guaranteed service.
EUROPEAN & INTERNATIONAL DELIVERIES
For European and International orders, shipping is added automatically when you checkout. For European orders the shipping cost is £6.95 and for International orders (outside Europe) it's £9.95.
NO VAT & ZERO RATED VATAll prices displayed on our website are inclusive of VAT (Value Added Tax), unless 'ex VAT' (exclusive of VAT) is displayed next to the price. If you are ordering from outside of Europe, VAT (Value Added Tax - 20%) will not be charged and so you will pay the lower, ex-VAT price.
If you are a business based in Europe and you are purchasing for your business, then VAT can be zero-rated if you supply us with a valid tax code for your business.